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China - Mainland China - Shanghai
Job Deion
The Position

Reporting directly to the Customer Service Director EM APR Science, Field Service Manager is responsible for providing highly standard customer service through the performance of on-site installation, warranty support, preventive maintenance and repair of Transmission Electron Microscope. The Field Service Manager also need responding for service business operation, ensure achieving service revenue target and gross margin goal, create suitable business model and make customers satisf, serve as company liaison with customer on administrative and technical matters, interpret customers’ needs and owns the needs to resolution.

Core responsibilities
Cultivate and develop positive working relationships with customers, and colleagues
Responding for Profit and loss account on service operation in the region.
Business development on leading sustainable service revenue growth
Build up the service infrastructure to align with service business growth in the region
Arrange Technical and soft skill training on bringing up team technical standard
Setup proper escalation process and make all high level escalation visible
Provide feedback to product quality teams
Liaison with sales team on setting up service strategy on supporting system sales


Position Requirements
Bachelor or Master degree in Electronic/Microelectronics Engineering
Typically requires a minimum of 5 years related service business management experience
Excellent communication skills
Ability to work independently and work under pressure
Language ability both in oral and written English
Willingness to travel within the region at short notice is mandatory

About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services. For more information, please visit www.thermofisher.com.